Dear Customers and Friends:
In the day-to-day service journey, we always regard you as our closest partner, because we know that every encounter is a precious trust.
Your satisfaction is our unremitting goal, and every feedback from you, whether it is affirmation or criticism of us, is an indispensable and valuable asset on our road to growth.
If you encounter any unsatisfactory situation when using our products or services, or even have the idea of complaining, we would like to express our apologies to you with the most sincere heart at this moment: "I am really sorry that I failed to bring you a perfect experience."
Customer Complaints Process
In order to better listen to your voice, we have carefully created an efficient and considerate complaint feedback mechanism, hoping to be by your side as soon as possible when you need us.
Here are the specific steps:
1. Follow the official account:
Search “VCAM” in WeChat or click the business card below to follow our official public account.
2. Enter the customer center:
Click the "Customer Center" menu in the lower right corner of the official account.
3. Register and log in:
Follow the system prompts to complete registration and login to ensure the security of your information.
4. Click on the complaint suggestion:
After logging in, find and click the "Complaints and Suggestions" option.
5. Describe the problem in detail:
Please briefly describe the problem you encountered, including the process, expectations, and impact. If you are unable to fill in the details, you can also leave your contact information and we will arrange for someone to contact you as soon as possible to discuss the details.
6. Submit feedback:
After filling in the form, click Submit. We promise to contact you within 24 hours to solve your problem.
We are well aware that a standardized and process-based handling mechanism is the key to improving service quality. Therefore, we are determined to further optimize the process of handling customer issues to ensure that every complaint can be handled promptly and properly, and every suggestion can be responded to and considered sincerely.
We will not avoid any problem, but will be more proactive in finding solutions, because we always believe that customer-centricity is our unchanging commitment. In the future, we look forward to working with you to make every proposal of yours a wonderful experience.
Thank you again for your trust and support. We look forward to bringing you more surprises and satisfaction in the days to come.
